Refund policy

Last updated: August 12, 2026

At LUXRLYST, we want our customers to have a smooth shopping experience. This Return and Refund Policy explains when products can be returned, how refunds are processed, and how to request a return.

1. Return Eligibility

Returns are accepted within 7 days from the date of delivery.

To be eligible for a return:

  • The product must be unused and in its original condition.

  • The product must be returned in its original packaging.

  • The product must include all accessories, tags, manuals, and invoices, where applicable.

  • The product must not show signs of misuse, damage, alteration, or excessive use.

2. Non-Returnable Items

Returns are not accepted for:

  • Products damaged due to misuse or improper handling by the customer.

  • Products with missing parts, accessories, or original packaging.

  • Personal care or hygiene products that have been opened or used.

  • Customized or personalized products.

  • Products specifically marked as non-returnable on the product page.

3. Damaged, Defective, or Wrong Product

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Order Number

  • Photos of the product

  • Photos of the package

  • Unboxing video, if available

After verification, LUXRLYST may arrange a replacement or refund, as applicable.

4. Return Shipping

Eligible returns may qualify for free return shipping, subject to approval after verification.

Return shipping arrangements will be communicated to the customer after the return request has been reviewed.

5. Refund Process

Once the returned product is received and passes inspection:

  • Refunds will generally be processed within 5ā€“7 business days.

  • Online payments will be refunded to the original payment method where possible.

  • For Cash on Delivery (COD) orders, the refund may be processed to the customer's bank account or UPI after the required details have been provided and verified.

The time required for the refund to appear in the customer's account may vary depending on the payment provider or bank.

6. Order Cancellation

Orders can be cancelled before they are shipped.

Once an order has been shipped, it cannot be cancelled through the cancellation process.

Customers may request a return after delivery if the product is eligible under this Return and Refund Policy.

7. Return Approval

All return requests are subject to verification and approval.

LUXRLYST reserves the right to reject return requests that do not meet the conditions described in this policy.

8. How to Request a Return or Refund

To request a return, replacement, refund, or cancellation, contact us at:

LUXRLYST

Email: luxrlystofficial@gmail.com

Please include:

  • Your order number

  • Your name

  • Product name

  • Reason for the request

  • Photos or videos, where applicable

Our support team will review your request and provide the next steps.

9. Product Inspection

Returned products may be inspected to verify their condition and confirm that the return meets the requirements of this policy.

A refund or replacement will only be processed after the applicable verification is completed.

10. Changes to This Policy

LUXRLYST may update this Return and Refund Policy from time to time. Any changes will be posted on this page along with the updated date.

11. Contact Us

For questions regarding returns, refunds, replacements, or cancellations, please contact:

LUXRLYST

Website: https://luxrlyst.myshopify.com/

Email: luxrlystofficial@gmail.com